What if the caregiver is not a good fit?

I’d like to convey to you how wonderful the aide Afia is for my mother’s care. She has been with her since last January and has become more than just a caregiver. She truly “cares” and is skillful in her abilities. My mom has had several health situations and her current health has improved to the best she has been in several years. Both her doctor and my family attribute a large part of that to Afia’s care. She is diligent about her diet and sleep patterns, and her “toileting” issues. All of this has contributed greatly to my mom’s overall improved health and her peace of mind as well as our family’s peace of mind. We cannot say enough about her. We are also very satisfied with Executive Care all the way around, from the billing department and everyone we speak with on the phone, very courteous and professional.

It’s almost five years since we have been receiving caregivers through Executive Care, and I would like to take this transitional period to express our appreciation for the services you have provided thus far. We are particularly appreciative of the special attention and care Lili has given to our case. Lili has been very sensitive to our particular needs and it has been and remains important to us to have consistency in the arrangements by having Lili as our go-to person in light of Dr. E’s special needs. It is apparent that Lili has many other important responsibilities, so we wanted to thank Executive Care and Lili for the efforts she has made on our behalf.

I have had business dealings with Executive Care for some time now and have invariably been very satisfied. The personnel have been considerate, trustworthy, capable and always responsive. They have provided a genuine physical and emotional lift to the patient, in my case an elderly, frail sister. I do not hesitate to recommend the organization for the services rendered.